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Terms of Service

The terms of use of this website are governed by the Jurisdiction of the Republic of Bulgaria. "VSTORE" Ltd. reserves the right to change the Terms and Conditions at any time.

Sales Contract

The online contract shall be referred as a distance sales contract. The distance sales contract can be concluded on the basis of an offer made by "VSTORE" Ltd. (the supplier) to each user (client) of the online store, as part of the system for the sale of goods (products). The distance sales contract between the supplier and the user is considered concluded from the moment of confirmation of the specific order by "VSTORE" Ltd.

Protection of personal data

"VSTORE" Ltd. is registered as a personal data operator and any personal information that users provide, will be used in accordance to the personal Data Protection Regulation. By using this website and our services, it is considered that the user understands and accepts these General Terms and Conditions and agrees, unless a written cancellation is provided, that the personal data will be collected, stored, processed and used by "VSTORE" Ltd., or authorized third parties for the purposes of contract, delivery of the ordered products, marketing and advertising, participation in games, promotions and raffles and other, not prohibited by legislation, purposes organized by "VSTORE" Ltd.

Order cancellation

The order can be canceled by "VSTORE" Ltd. due to the following reasons:

  • The product is out of stock.

  • The delivery time is not acceptable for the user.

  • The similar offer of the out-of-stock product does not meet the user’s expectations.

  • Sudden price change.

  • Lack of the desired product variety.

Contract cancellation and refunds

In compliance with Article 55, Paragraph 1 of the Consumer protection law, the client has the right to withdraw from the contract within 14 days of delivery without paying compensation or a penalty, by returning the ordered goods under the following conditions:

  • The user must notify "VSTORE" Ltd. in advance in written form using email office@vstore.bg.

  • The user must return the product, unused, in its original packaging as it was received, together with the accompanying warranty card.

  • Goods can only be returned if they are undamaged, unopened, unused and with undamaged packaging.

  • All transport and other costs related to the return of the goods are entirely at the user's expense.

The user shall be held responsible for all risks of possible damage to the goods during the return.

If the user decides to take advantage of his right under Art. 55, Paragraph 1 of the Consumer protection law and upon fulfillment of the above conditions, "VSTORE" Ltd. shall refund the paid amount of the product within five working days from the return of the goods.

Warranty

Each of the products offered in the online store has a written guarantee, which specifies the guarantee period, the guarantee conditions and the guarantee service.

In the case of mobile phones, the warranty does not apply to the battery and accessories, as durability depends entirely on the operating rules prescribed by the manufacturer. The company is not responsible for software errors from the manufacturer.

Complaints

Upon receipt of the goods, the user is obliged to inspect them, and in the event of a discrepancy between the order and the delivery or in case of missing accessories or documentation, the user must immediately notify "VSTORE" Ltd. Otherwise, the product is considered approved and the user loses the right to make the above claims at a later stage. Complaints about products purchased through the online store are made according to the Consumer protection law and in accordance with the terms and conditions of their commercial guarantee.

When carrying out repair work, the repair time is up to 30 working days from the date of acceptance of the product in the "VSTORE" Ltd. For unclaimed goods left for repair within 30 calendar days after notifying the client, "VSTORE" Ltd. is not responsible for their storage.

The complaint can be rejected under the following conditions:

  • Missing or invalid warranty card.

  • Damaged product integrity, deletion or lack of warranty sticker.

  • Damages caused by the user and in case of improper use of the products.

  • In user repair attempts.

  • Software interventions by unauthorized persons.

All costs such as issuing a service statement or service protocol and transporting the goods, are at the user's expense.

Prices

All prices are in Bulgarian currency (BGN) and include VAT. "VSTORE" Ltd. reserves the right to change the prices of published products and services without warning.

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